Shipping Policy

Shipping Information
We offer FREE Standard Shipping on orders over $79.

Our domestic shipping options for all 50 U.S. states and 48 other countries around the world are listed below:

Standard Shipping: Delivery in 7-14 business days (excluding production time)
Express Shipping: Delivery in 3-7 business days (excluding production time)
Our standard shipping carriers are automatically chosen from USPS, FedEx, UPS, DHL, or YunExpress. Once your order ships from our warehouse, you will receive a tracking number to track the delivery through the carrier.

(*) Business days: exclude weekends and public holidays. If you have a specific and tight desired delivery date, we recommend reaching out to us before making your purchase.

Our products are made-to-order.
Please note that all our products are custom-made specifically for you. Once you place an order, our production process begins, and we create your item according to your specifications. As a result, there is a production time associated with each order.

Delivery Time = Processing Time + Shipping Time
For example, if you order an item, it will require 3-7 business days of processing/production time and 7-14 business days of shipping time (Standard Shipping). Therefore, you can expect to receive it within 10-21 business days. (Excluding production time)

* Please note that shipping times do not include weekends and holidays. 

Delivery Time Exceeded
Due to the impact of peak season, international shipping may experience delays. If your order is delayed, please contact us via email at support@hardaddycustom.com, and we will promptly investigate the situation with the transportation company. We appreciate your understanding and support.